Doculabs' Insights #35
AI can be risky, pay attention. New case study eBook detailing process mining use cases in insurance. Plus, new research shows the importance of managing unstructured information for genAI.
Welcome to the post-Labor Day sprint to 2025!
September feels like an in-between month; summer isn’t quite over and fall hasn’t quite started. It’s that time of year when we start to wrap up our goals for the current year as we slowly turn towards planning for the next one.
September is also Intelligent Automation Month, so dubbed by our partner ABBYY. It’s ALWAYs a good time to think about intelligent automation, but this month encourages us to focus.
Will you join our own Marty Pavlik on September 26?
He’ll be sharing how to take the guesswork out of your intelligent automation initiatives with process intelligence. The combination of process mining and task mining provides the required insights on where AI can be used to increase how well your business runs.
The tools are available for every business to achieve operational efficiency. What are you waiting for? Register today (includes all four sessions!)
We know he looks forward to sharing insights and ideas gained from our clients that will improve your business.
Thanks for reading.
— The Doculabs’ Team
Expert outlook: Risk in the age of AI
NEW Doculabs’ eBook: Automating Claims Handling With Process Intelligence
TWAIN Working Group: Pioneering Technologies and Strategies for the Modern Workplace
Survey Says! AI Is Widespread and Relies on Unstructured Data
Process Intelligence Turns Risk Management Into Proactive Risk Mitigation
A New Dawn for the Technology Officer
Expert outlook: Risk in the age of AI
AI offers transformative potential for businesses, but requires a balanced approach to risk and innovation. This is a solid overview of the importance of responsible AI adoption, emphasizing the need for careful analysis, governance, and understanding of current risk postures before implementation. Here are two key takeaways:
Start small with AI adoption: Focus on priority areas with tangible ROI, ensuring you have the right data and understanding of your current technology landscape.
Implement strong governance: Before diving into AI, establish a framework to identify potential threats and ensure responsible innovation, balancing the need for rapid advancement with careful risk management.
Read more about avoiding risk here.
NEW Doculabs’ eBook: Automating Claims Handling With Process Intelligence
The stories in our eBook have anonymized examples from a collection of projects that Doculabs has completed in the last three years – using Celonis Process Intelligence.
They demonstrate how an organization can accelerate a path to optimal efficiency in claims by moving away from diagnostic mode and using process intelligence.
See how we’ve helped 10 companies gain value from process mining initiatives, including:
Reduce claims mis-assignment and reassignment
Identify the ideal routing rules for moving claims offshore or to a BPO
Shorten the time for new claims handlers to increase their skills
TWAIN Working Group: Pioneering Technologies and Strategies for the Modern Workplace
There’s no intelligent automation in a paper-based world. Groups like the TWAIN Working Group help lay the foundations by continuing to streamline document conversion. The TWAIN Direct standard enables driverless, cloud-based scanning for various devices. This "zero-footprint" protocol simplifies integration between scanners and software, reducing development time while offering a seamless, platform-independent experience. By eliminating the need for proprietary drivers, TWAIN Direct allows for faster, more efficient document capture, benefiting businesses looking to streamline workflows and enhance data management in a modern, hybrid office environment. This innovation aligns with the growing demand for flexible and connected solutions in document management.
Survey Says! AI Is Widespread and Relies on Unstructured Data
A survey of 500 executives by Deep Analysis reveals that AI is already far more embedded into the operations of organizations than was previously realized. Here are a handful of quick takeaways from "Market Momentum Index: AI and Unstructured Data Management”:
77% of organizations have AI projects either in evaluation or production—adoption is happening faster than expected.
92% of companies have identified processes that AI can improve, signaling a widespread readiness to integrate AI for better efficiency.
Security remains a top concern, with performance and security being prioritized over fears like AI "hallucinations" (also known as "lies" or AI got it wrong).
Companies are increasing investments in unstructured data management, recognizing its critical role in AI success.
Despite media focus on AI risks, our respondents are optimistic—stakeholder adoption is not a major concern.
Process Intelligence Turns Risk Management Into Proactive Risk Mitigation
Five takeaways from a roundtable conversation about risk management in banking and insurance, hosted by Celonis and Ernst & Young:
Process Intelligence integrates risk management into business operations: It connects departments and aligns risk management with overall business processes.
Limits risk management costs: It prevents costs from escalating despite increasing complexity, making risk management more scalable.
Reduces workloads by tying into governance platforms: Automates compliance tasks and improves risk mitigation efficiency.
Explains audit findings and root causes: Provides clear visibility into processes to quickly identify issues.
Replaces sampling with real-time monitoring: Monitors the entire population of data, reducing manual errors and improving confidence.
A New Dawn for the Technology Officer
A new era of technological change is ushering the technology officer to the center stage, and expectations are high. Companies want their chief information officers (CIOs), chief technology officers (CTOs), and chief digital and information officers (CDIOs) to deliver on the often-elusive goal of turning the promise of tech into real value. To meet this goal, tech officers are adjusting to ensure that their organizations benefit from the trends that are reshaping businesses around the world.
JUST FOR FUN
It’s about that time of the year again for the great Candy Corn debate.
